kbazi Frequently Asked Questions

Creating a kbazi account takes under two minutes. Visit kbazi.pro, click the login button and follow the registration steps — enter your mobile number, choose a password and confirm you are 21 or older. You will need to verify your identity before making your first withdrawal, but you can explore the platform and make a deposit right after signing up.

kbazi requires a government-issued photo ID for KYC verification — a valid National ID card (NID), passport or driving licence is accepted. You may also be asked to provide a selfie holding your ID and proof of your payment method (for example a screenshot of your bKash or Nagad account). Verification is usually completed within 24 hours of submitting documents.

No. kbazi strictly permits one account per person. Operating multiple accounts is a violation of our Terms and Conditions and will result in all accounts being suspended and any outstanding balances being voided. If you have accidentally created a duplicate account, contact [email protected] immediately so the issue can be resolved without penalty.

Use the 'Forgot Password' option on the login page to reset your kbazi password. A verification code will be sent to your registered mobile number via SMS. Enter the code, then choose a new strong password. If you no longer have access to the registered number, contact our support team at [email protected] for manual identity verification and account recovery.

To permanently close your kbazi account, email [email protected] with your account details and a written request for closure. Before the account is closed, any remaining balance will be paid out to your verified payment method. Note that if you are closing due to problem gambling, our responsible gaming team can also arrange self-exclusion — which prevents you from reopening an account in the future.

bKash deposits on kbazi are credited instantly in the vast majority of cases — typically within 30 seconds of completing the bKash payment. If a deposit is not reflected in your kbazi account within 10 minutes, take a screenshot of your bKash transaction receipt and contact [email protected]; our team resolves delayed deposits within one hour.

The minimum deposit on kbazi is ৳200 BDT. This applies across all payment methods including bKash, Nagad, Rocket, Upay and bank transfer. There is no maximum deposit limit for standard accounts, though very large single transactions may require additional verification for security purposes.

The minimum withdrawal on kbazi is ৳500 BDT. Withdrawals are processed to your registered payment method — bKash, Nagad, Rocket or bank account — and are typically completed within 1-4 hours during business hours (Bangladesh Standard Time, UTC+6). Withdrawals submitted late at night may take until the following morning.

kbazi does not charge its own platform fee on deposits or withdrawals. However, your payment provider (bKash, Nagad, your bank) may apply their standard transaction charges on their end. We recommend checking your provider's current fee schedule. For bank transfers, some banks charge a small inter-bank transfer fee that is outside kbazi's control.

No — for security and anti-fraud purposes, kbazi only processes withdrawals back to the same payment account used for deposits. This means your withdrawal bKash number must match your deposit bKash number exactly. If you need to change your registered payment details, you must contact [email protected] and complete an additional verification step before the change is approved.

Yes — kbazi covers BPL (Bangladesh Premier League) matches with a wide range of betting markets. You can bet on match winners, top batsmen, total runs, wickets, and live in-play markets as the match progresses. In addition to BPL, kbazi offers betting on IPL, T20 World Cup, ODI series featuring the Bangladesh Tigers, and all major international cricket competitions.

All slot games on kbazi use certified Random Number Generator (RNG) technology, which ensures every spin outcome is completely random and independent of previous results. Our games are sourced from established providers including Pragmatic Play and similar studios who publish independently audited RTP (Return to Player) figures. These RTP percentages are available on the individual game information pages.

To play live casino on kbazi, navigate to the EVO Live section from the main menu. Live dealer games — including Baccarat, Roulette, Blackjack, Andar Bahar and Dragon Tiger — are streamed in real time from professional studios. You need a funded account and a stable internet connection; games work on both Android and iOS mobile browsers without needing to download any app.

Yes. kbazi is a fully mobile-optimised web platform — no app download is needed. Open your Android or iOS mobile browser, go to kbazi.pro and the site loads as a responsive mobile experience. All features including deposits via bKash, live casino streaming, slot games and cricket betting are available directly in your browser without any installation.

kbazi offers a welcome bonus to all new players who register and make their first qualifying deposit. The bonus details — including the percentage match and maximum BDT amount — are displayed on the promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming.

Wagering requirements on kbazi bonuses specify how many times the bonus amount must be turned over in real-money bets before a withdrawal can be made. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing bonus funds. Specific wagering multiples vary by promotion — always check the current bonus terms for the exact figure.

Yes — free spins awarded by kbazi have an expiry date, typically 7 days from the date they are credited to your account. Any winnings from free spins are also subject to the wagering requirements stated in the associated promotion terms. Unused free spins are automatically removed from your account once the expiry period passes.

Welcome bonuses are one-time-only offers for new players. However, kbazi runs regular promotions for existing players — including reload bonuses, cashback offers, seasonal promotions tied to events like BPL, IPL, Eid and Pohela Boishakh, and loyalty rewards. Check the promotions section in your account dashboard to see what is currently available for your account tier.

kbazi uses SSL (Secure Sockets Layer) encryption on all account and payment data, the same technology used by banks. Player funds are held separately from operational funds. All game outcomes are RNG-certified for fairness. Our support team monitors accounts around the clock for unusual activity, and we enforce strict KYC verification to prevent fraud and protect players.

The minimum age to play on kbazi is 21 years old. This applies to all game categories including cricket betting, slots, live casino and crash games. Age is verified during the KYC process and kbazi reserves the right to request proof of age at any time. Any account found to belong to a person under 21 will be closed immediately and funds handled per our Terms and Conditions.

kbazi offers several responsible gaming tools including daily, weekly and monthly deposit limits, time-out periods (24 hours up to 30 days) and self-exclusion (6 months to permanent). To activate any of these tools, contact our responsible gaming team at [email protected]. Limit reductions take effect immediately; increases require a 7-day cooling-off period before they come into force.

If gambling is causing you stress, financial difficulty or affecting your relationships, contact kbazi's support team at [email protected] immediately — available 24/7. Our team can activate a time-out or self-exclusion on your account without delay and in complete confidence. You can also speak to a trusted family member or community leader. Acting early gives you the most options and the best chance of a positive outcome.