kbazi Privacy Policy – Your Data, Protected

1. Introduction

This Privacy Policy ("Policy") describes how kbazi ("we", "us", "our"), the operator of the online gaming platform at kbazi.pro, collects, uses, stores, and protects personal data relating to players and visitors ("you", "your") of the Platform. This Policy forms part of the kbazi Terms and Conditions and should be read alongside them. By registering an account or accessing the Platform, you acknowledge that you have read and understood this Policy.

kbazi takes data privacy seriously. We collect only the personal data that is necessary to provide a safe, compliant, and high-quality gaming experience. We do not sell your personal data to third parties, and we do not share it with anyone other than the service providers and regulatory bodies described in this Policy. All data handling at kbazi is carried out in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality.

2. Data We Collect

The categories of personal data kbazi may collect about you include the following. The exact data collected will depend on how you use the Platform and what verification steps have been completed on your account:

3. How We Use Your Data

kbazi processes personal data for specific, lawful purposes only. We will not use your data for any purpose that is incompatible with the reasons for which it was collected. The primary purposes for which we process your personal data are:

• To create and manage your player account, including verifying your identity and age through KYC procedures.
• To process financial transactions, including deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer.
• To provide customer support, respond to your enquiries and resolve any disputes or complaints you raise.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) checks, fraud prevention and responsible gaming requirements.
• To improve the Platform's performance, personalise your experience, and inform the development of new features and games.
• To send you promotional communications about bonuses, new games and seasonal offers, where you have provided consent or where we have a legitimate interest to do so.

You may withdraw your consent for marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to your withdrawal, and it does not affect processing carried out on other legal bases such as contract performance or legal obligation.

4. Legal Basis for Processing

5. Data Sharing and Disclosure

kbazi does not sell, rent, or trade your personal data. We may share your personal data with carefully selected third parties only where it is necessary to operate the Platform and comply with our legal obligations. Such third parties include:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay and bank partners) who handle transaction processing on behalf of kbazi.
• KYC and identity verification service providers who assist kbazi in fulfilling its age verification and anti-money laundering obligations.
• Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Jili and others) who operate the game engines and may log session data for RNG and RTP audit purposes.
• Law enforcement bodies, regulatory authorities, or courts where kbazi is required by applicable law or court order to disclose personal data.

All third-party service providers who process personal data on behalf of kbazi are bound by data processing agreements that require them to handle personal data in a manner consistent with this Policy and applicable data protection law. kbazi remains responsible for ensuring that such third parties provide sufficient guarantees of appropriate technical and organisational security measures.

6. Data Retention

kbazi retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your active account relationship with kbazi and for a period of at least five years following account closure, to meet our AML record-keeping obligations; financial transaction records are retained for a minimum of five years from the date of each transaction; KYC documents are retained for the period required by applicable anti-money laundering legislation.

When personal data is no longer required and the applicable retention period has expired, kbazi will securely delete or anonymise that data so that it can no longer be attributed to an identified or identifiable individual. You may request early deletion of certain categories of data subject to legal and contractual constraints — see Your Rights below.

7. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data kbazi holds about you. To exercise any of these rights, please contact us at [email protected]:

kbazi will respond to all rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days — we will notify you if an extension is required. We will not charge a fee for handling rights requests unless they are manifestly unfounded or excessive.

8. Cookies and Tracking Technologies

kbazi uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform effectively. Cookies we use fall into three categories: essential cookies that are strictly necessary for the Platform to function (such as session authentication tokens and security cookies), performance cookies that help us understand how players use the Platform (such as page visit counts and error logs), and functional cookies that remember your preferences (such as your selected language or display settings).

Essential cookies cannot be disabled as they are required for the Platform to work. For non-essential cookies, you may manage your preferences through your device's browser settings. Please note that disabling certain cookies may affect your experience on the Platform, including some features not functioning as expected. kbazi does not use third-party advertising or retargeting cookies.

9. Data Security

kbazi implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive data at rest, strict access controls limiting which staff can access personal data and on what basis, regular security reviews and penetration testing, and secure data deletion procedures when data is no longer required.

While kbazi takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, kbazi will notify you without undue delay in accordance with applicable law. If you suspect that your account has been compromised, please contact [email protected] immediately.

10. Minors

The kbazi Platform is strictly intended for individuals aged 21 years and above. kbazi does not knowingly collect personal data from anyone under the age of 21. If we discover or are notified that we have inadvertently collected personal data from a person under the age of 21, we will immediately suspend the relevant account, delete the personal data collected, and take appropriate steps to prevent further collection. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

11. Changes to This Policy

kbazi may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via their registered mobile number or email address, or through a prominent notice on the Platform. The updated Policy will be effective from the date of posting. Your continued use of the Platform after such changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way kbazi handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days.